Legal · Our Agreement
Terms and Conditions
These Terms and Conditions explain how LAMTANS Engineering delivers home energy improvements across the UK — covering contracts, pricing, warranties, grant works and your consumer rights, for safe, compliant and transparent installations for homeowners and businesses.
Effective date: 25 July 2026
Section 1
About These Terms
Please read these Terms and Conditions carefully before using the services of LAMTANS Engineering Ltd, whether for private works (including renovations, insulation, solar installations, heat pumps and gas boilers) or government-funded schemes (including ECO4, the Warm Homes Plan and the Boiler Upgrade Scheme).
These Terms apply to all services provided by LAMTANS Engineering Ltd, a company registered in England and Wales.
By accepting a quotation, signing a contract or using our services, you agree to be legally bound by these Terms and Conditions.
Section 2
Our Services
LAMTANS Engineering provides professional energy efficiency, retrofit and home improvement services from our Manchester base to homes across the UK. All services are delivered in compliance with UK building regulations, recognised certification standards and government-backed schemes, ensuring safe, high-quality installations.
| Service Category | Specific Services |
|---|---|
| Private home renovations | Full house renovations, loft conversions, room in roof conversions, house extensions, kitchen and bathroom refurbishment |
| Insulation | Loft, pitched roof, flat roof, cavity wall (CWI), internal wall (IWI), external wall (EWI), underfloor, solid floor, park home |
| Renewable energy | Solar panels, battery storage, air source heat pumps |
| Heating | Gas boiler installations, first-time central heating, heating controls, smart thermostats |
| Grant-funded work | ECO4, Warm Homes Plan and Boiler Upgrade Scheme installations |
Sections 3 & 4
Quotes, Estimates & Contract Formation
3. Quotes and estimates
- All quotes are provided free of charge and are valid for 30 days from the date of issue.
- Quotes are based on the information you provide during our survey or consultation.
- If the scope of work changes, we reserve the right to adjust the quote accordingly.
- Quotes are not binding until a formal contract is signed by both parties.
- Quotes include VAT where applicable (standard rate or reduced rate as per government regulations).
4. Contract formation
A contract between you and LAMTANS Engineering Ltd is only formed when:
- You accept our written quotation.
- You sign the contract (electronically or physically).
- The contract is countersigned by LAMTANS Engineering Ltd.
Section 5
Pricing and Payment
All pricing and payment arrangements are confirmed within your individual contract with LAMTANS Engineering Ltd. Payments are structured based on project scope, materials and agreed milestones.
| Payment Type | Timing |
|---|---|
| Deposit | An agreed percentage (confirmed in your contract) to secure materials and schedule your start date |
| Stage payments | At agreed milestones (e.g. completion of insulation, first fix, second fix) |
| Final payment | On completion and your sign-off |
For grant-funded work
- ECO4 / Warm Homes Plan: where eligible, the grant covers the full or partial cost of approved measures, subject to scheme approval and eligibility criteria.
- Boiler Upgrade Scheme: the grant is applied as an upfront discount from the total installation cost; you pay the remaining balance after grant deduction.
- Private top-up works: if additional measures are requested that are not covered by the grant, pricing will be agreed in advance and confirmed in writing before work begins.
Sections 6 & 7
Cancellation & Your Cooling-Off Rights
6. Your 14-day cooling-off rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your contract within 14 calendar days without giving any reason. This applies to contracts made at a distance (online, phone, email) or off-premises (at your home).
| Cooling-Off | Details |
|---|---|
| Period | 14 calendar days, starting the day after the contract is signed |
| How to cancel | Email us at [email protected] with your name, address and project reference number |
| Refund | Full refund of any deposit or payments made within 14 days of cancellation |
7. Our cancellation rights
We may cancel the contract if:
- You fail to provide access to your property as agreed.
- You provide incorrect information that materially affects the quote.
- Grant funding is not approved (for grant-funded work).
- We discover unforeseen site conditions that make the work impossible or unsafe.
- You breach these Terms and Conditions.
Section 8
Site Access and Your Responsibilities
To help your project run safely and on schedule, you agree to:
- Provide safe and reasonable access to your property at agreed times.
- Secure pets and children during work.
- Inform us of any hazards (asbestos, structural issues, electrical issues, damp, mould).
- Obtain any necessary permissions (planning permission, listed building consent, landlord permission).
- Clear the work area of furniture, belongings and obstructions (where required).
Section 9
Warranties and Guarantees
All works carried out by LAMTANS Engineering are covered by warranties and guarantees as set out below. Warranty terms vary depending on the type of installation and are subject to manufacturer terms and our workmanship guarantee.
| Work Type | Warranty |
|---|---|
| Insulation work (PAS2035 compliant) | Workmanship warranty as set out in your contract |
| Solar panels | Manufacturer warranty plus workmanship guarantee (periods set out in your contract) |
| Battery storage | Manufacturer warranty plus workmanship guarantee (periods set out in your contract) |
| Air source heat pumps | Manufacturer warranty plus workmanship guarantee (periods set out in your contract) |
| Gas boiler installations | Manufacturer warranty plus workmanship guarantee (periods set out in your contract) |
| Renovations and extensions | Workmanship guarantee (period set out in your contract) |
Specific guarantees
- Cavity wall insulation: CIGA guarantee (25 years, where applicable).
- ECO4 / TrustMark work: as per scheme requirements.
Section 10
Limitation of Liability
Our total liability to you for any claim arising from our work is limited to the total contract value paid by you.
We are not liable for:
- Consequential or indirect losses.
- Damage to property not caused by our negligence.
- Issues arising from pre-existing conditions you did not disclose.
- Delays caused by third parties (e.g. grant scheme administrators, manufacturers, weather).
- Loss of use of your property during works.
- Increased energy bills following installation (as energy prices vary).
Sections 11 & 12
Consumer Protection & Complaints
LAMTANS Engineering operates in accordance with leading UK consumer protection and retrofit industry standards. These frameworks ensure quality assurance, regulatory compliance and customer protection across all installations.
| Scheme | Protection Provided |
|---|---|
| TrustMark | Government-endorsed quality scheme. Regular audits. Access to dispute resolution. |
| PAS2035 | British retrofit standard. Required for ECO4. Best practice for insulation. |
| RECC | Consumer protection for renewables — transparent pricing, a 14-day cooling-off period and free dispute resolution via CEDR. |
| ECO4 | Eligible to deliver government-funded insulation and heating measures to scheme standards. |
12. Complaints procedure
If you are unhappy with any aspect of our service, we encourage you to contact us so we can investigate and resolve your concerns as quickly and fairly as possible.
- Written complaints only (email or post) — not accepted by phone.
- Acknowledgment within 5 working days.
- Response within 14 working days.
- Escalation to a manager if you remain unsatisfied.
- Independent dispute resolution via CEDR (RECC) or TrustMark.
Sections 13–17
General Legal Terms
13. Force majeure
LAMTANS Engineering Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including:
- Extreme weather, floods, storms.
- Strikes, lockouts, industrial action.
- Supplier delays, material shortages.
- Government restrictions, changes in law.
- Pandemic, epidemic, public health emergencies.
If force majeure occurs, we will notify you as soon as reasonably possible and agree revised timelines.
14. Governing law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our work will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to these terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page. For existing contracts, the terms in force at the time of contract formation will apply.
16. Severability
If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
17. Entire agreement
These Terms and Conditions, together with your signed contract and quote, constitute the entire agreement between you and LAMTANS Engineering Ltd. They supersede any prior agreements, understandings or representations.
Questions?
Contact Us About These Terms and Conditions
If you have any questions about these Terms and Conditions, please get in touch.